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Complaints

Making a complaint to Wiltshire Police

If your complaint is about a specific incident with the police or an individual you should make a complaint to Wiltshire Police so they can assess the matter. 

You can make a complaint with Wiltshire Police via its website.

You can also make a complaint to Wiltshire Police by writing to the Chief Constable at the following address:

Wiltshire Police HQ
London Road
Devizes
Wiltshire
SN10 2DN

Making a complaint to the Police and Crime Commissioner

If your complaint is not about a specific incident with the police or an individual and you wish to complain to the Police and Crime Commissioner you can do so by writing to:

Office of the Police and Crime Commissioner for Wiltshire and Swindon
London Road
Devizes
Wiltshire
SN10 2RD

Please note the Police and Crime Commissioner is not able to intervene directly in complaints about specific incidents involving the police. 

Making a complaint against the Police and Crime Commissioner

The appropriate authority for complaints made against Police and Crime Commissioners (PCCs) is the Police and Crime Panel (PCP).

The PCP is responsible for the initial recording of complaints and conduct matters and for referring any which allege criminality to the Independent Police Complaints Commission (IPCC). Where the complaints are non-criminal the PCP will be responsible for handling and informally resolving these complaints.

The Wiltshire Police and Crime Panel is maintained and run by Wiltshire Council and more information about the panel is on its website.

Making a complaint about a member of the Office of the Police and Crime Commissioner staff or the Restorative Together team

Complaints about OPCC staff or the Restorative Together team should be made to: 

The Chief Executive
Office of the Police and Crime Commissioner for Wiltshire and Swindon
London Road
Devizes
Wiltshire
SN10 2RD

Making a complaint to the Independent Police Complaints Commission

You can also make your complaint directly to the Independent Police Complaints Commission (IPCC). 

The IPCC is independent, making its decision entirely independently of the police, government and complainants. Its primary statutory purpose is to increase public confidence in the police complaints system in England and Wales. 

The IPCC investigates only the most serious complaints and allegations of misconduct against the police, as well as handling appeals from people who are not satisfied with the way police have dealt with their complaint. 

You can raise a complaint with the IPCC via its website.

For further information on how to make a complaint please read the IPCC leaflet on How to Make a Complaint.

 

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