Residents asked for their views on 101 and 999 services

Residents of Wiltshire are being asked to take a few minutes to tell police chiefs about their experiences of the 101 and 999 services, as well as preferences for future modes of contact.

The Police Contact Survey opened last week and runs until midnight on Sunday, June 26.

Participants are being asked a series of questions testing their understanding of emergency and non-emergency reporting systems, as well as newly emerging ways of contacting the police, like web chat, online forms and messaging over social media.

The survey, run by the Association of Police and Crime Commissioners, will help inform police forces, the Home Office and local commissioners on any challenges around reporting to the police and assist in forming plans for the future.

Wiltshire’s Police and Crime Commissioner, Philip Wilkinson said: “Reporting to 101 and 999 remains a challenging area of business for police forces. The needs of those making contact must be understood and forces must prioritise those most in need, meaning contact about routine items is sometimes not responded to as quickly as people would like.

“As demand on policing services continue to increase, I want to ensure that this doesn’t result in a decrease in the service residents rightly expect. It is equally as important for me to ensure that policing continues to modernise and reflects communication methods in a modern society to ensure we are inclusive and accessible to all.

“I’m keen to better understand the public’s views on their experiences of contacting Wiltshire Police and will be urging as many people as possible to respond to the survey.”

The survey can be completed by clicking on the link here: https://www.smartsurvey.co.uk/s/CrimeReporting-National-Public-Contact-Survey-APCC/

Published Monday 23 May 2022